Returns, Refunds & Complaints at Flowers Beckton

Our Fresh Flowers Guarantee in Beckton

As a trusted local florist, Flowers Beckton is dedicated to supplying beautiful, fresh flowers to all our residential and business customers in Beckton and surrounding areas. Our fresh flowers guarantee means every bouquet and arrangement leaving our shop is carefully selected, prepared, and delivered to ensure both quality and longevity. Your satisfaction is of utmost importance to us, and our returns and complaints policy has been crafted to give you peace of mind with every order.

Damaged-on-Arrival Policy

If your flowers arrive damaged or not as expected, please contact us as soon as possible after delivery. We recommend checking your order immediately upon receipt to ensure it meets the high standards you expect from Flowers Beckton. For claims regarding items damaged on arrival, photographic evidence of the issue and the original packaging will assist our team in swiftly resolving your concern. Please retain all items until we have had the chance to assess the situation and advise on the next steps.

Freshness Window & Flower Quality Claims

At Flowers Beckton, we guarantee the freshness of our flowers for a minimum of five days from the time of delivery, provided they are cared for according to the instructions included with your order. Should you notice that your flowers do not last this length of time or if they fail to meet your expectations for quality or freshness, please notify us within this five-day window. This allows us to fully stand behind our fresh flowers guarantee and to make things right for you promptly.

Refund and Replacement Options

Your satisfaction is our priority. Should you receive a bouquet or arrangement that is damaged, not as described, or fails to delight, you are entitled to a choice between a refund or a replacement. After examining your claim, and where appropriate evidence is provided, our team will process your refund back to your original payment method or arrange for a prompt delivery of a replacement bouquet. Please note that requests made outside the freshness or damage window may not be eligible for full refund or replacement, but we will always do our best to find a fair resolution.

Complaints Process

We value all feedback from our Beckton customers and appreciate the opportunity to address any complaints. If any part of your experience does not meet your expectations, please contact us with full details of your order and concerns. Your complaint will be acknowledged by our customer care team, who are committed to providing a transparent and timely resolution process. We aim to investigate and resolve all complaints swiftly, keeping you updated at every stage until a satisfactory outcome is reached.

Trusted Local Florist for Beckton

Flowers Beckton is proud to serve our vibrant local community, offering high-quality, fresh flowers to both homes and businesses. Your trust matters to us, and we strive to provide excellent service before, during, and after every purchase. Our clear returns, refunds, and complaints process is part of our ongoing commitment to customer satisfaction throughout Beckton and the nearby areas.