Comprehensive Terms for Ordering Flowers Online in Beckton

Flowers Beckton – Online Flower Delivery Terms & Conditions

Introduction

Welcome to Flowers Beckton. These Terms & Conditions apply when you make a purchase through our online flower delivery service for Beckton and the surrounding areas. Please read these terms carefully before placing an order as they govern your use of our website and your purchase of flowers or related products. By placing an order, you agree to these Terms & Conditions in full.

Scope and Application

These Terms & Conditions apply to all customers who place orders for flower delivery within Beckton and its surrounding areas using our online platform. Our service is designed to provide quick, reliable, and high-quality flower delivery in Beckton for personal, event, or corporate needs.

Order Process

To purchase flowers or related products through the Flowers Beckton website, you must:

Browse our catalogue and select your preferred products
Add them to your shopping cart
Proceed to checkout by providing accurate delivery and contact information for Beckton or nearby locations
Make payment using one of the accepted methods
Confirm your order

Once you confirm your order, we will send you an on-screen confirmation and, where possible, a confirmation message. This signifies that we have received your order, but does not constitute acceptance. Acceptance of your order and completion of the contract will occur once we have dispatched the flowers to the provided delivery address.

Product Descriptions and Availability

We strive to ensure all product descriptions, pricing, and availability are accurate. However, from time to time, listed flowers or arrangements may not be available due to seasonal variation, or unforeseen supply interruptions. In such cases, we reserve the right to substitute products with items of equal or higher value and similar style. We will make reasonable efforts to notify you if a major substitution is required.

Pricing and Payments

All prices listed on the Flowers Beckton website are in British Pounds (GBP) and, where applicable, include VAT. Delivery fees will be displayed before you confirm your order. Full payment is required at the time of order placement.

We accept the following payment methods:

Major credit and debit cards
Secure online payment gateways

Please ensure your payment details are accurate. Orders will not be processed until payment is received in full. If your payment is declined or cannot be authorised for any reason, we will not be liable for delayed or unfulfilled delivery.

Order Confirmation and Delivery

After successfully placing your order for flower delivery in Beckton and the surrounding areas, you will receive a confirmation notification. We will use the delivery details provided by you; please make sure these are correct, as amended or incomplete addresses may result in failed or delayed deliveries.

While we make every reasonable effort to deliver within the requested timeframe, delivery times are estimates and cannot be fully guaranteed. During peak periods (such as Valentine's Day, Mother's Day, or Christmas), or due to circumstances beyond our control (such as adverse weather conditions), delivery slots may become limited. In such exceptional circumstances, we will do our best to notify you and arrange an alternative delivery date or refund if appropriate.

Cancellations and Amendments

You may cancel or amend your order for flowers provided you notify us before the order has been dispatched or prepared. Where possible, we will confirm if your order is eligible for amendment or cancellation at the point of contact.

To request a change or cancellation:

Contact us using the contact details provided on the Flowers Beckton website (please note, do not use email addresses or phone numbers not listed on our site)
Provide your order number and details of your request

If your flowers have already been prepared or dispatched, cancellations or changes may not be possible. In such cases, a refund cannot be guaranteed. However, we may, at our discretion, issue a partial refund or credit note depending on the circumstances.

For bespoke, personalised, or made-to-order arrangements, cancellations are not possible once preparations have begun.

Returns and Refunds

If you are not satisfied with your flower delivery in Beckton, or if your order arrives damaged or differs significantly from the items ordered, please contact us promptly (ideally within 24 hours of delivery) with photographic evidence if possible. We will investigate your claim and, where appropriate, offer replacement flowers, a partial refund, or a full refund as determined on a case-by-case basis. The decision to offer a refund or replacement will be at our sole discretion, based on the evidence provided and the circumstances of each case. Please note that, due to the perishable nature of flowers, requests raised more than 48 hours after delivery may be refused.

Customer Responsibilities

By placing an order, you agree to provide accurate and complete information. It is your responsibility to ensure that:

The delivery address is correct and accessible
Recipient is available to receive the flowers, or that you have provided safe delivery instructions
You check your order confirmation for accuracy
You notify us immediately of any errors

Flowers Beckton will not accept liability for failed or delayed deliveries resulting from incorrect or incomplete information supplied by you.

Liability

Flowers Beckton will not be liable for any loss or damage arising from:

Delays caused by events beyond our reasonable control, including traffic delays, extreme weather, or accidents
Incorrect or incomplete recipient or delivery information supplied by the customer
Failure to deliver when the intended recipient is not present and no suitable alternative is provided
Minor substitutions in flower varieties where required due to supply

Save for liability for death or personal injury caused by our negligence, our total liability to you for any claim arising from your order, whether in contract, tort, or otherwise, shall not exceed the total price of your order. We exclude all representations and warranties relating to the supply of flowers to the fullest extent permitted by law.

Intellectual Property

All content on the Flowers Beckton website, including arrangements, photography, and textual content, is the intellectual property of Flowers Beckton and may not be reproduced or used for commercial purposes without prior written consent.

Privacy and Data Protection

Your privacy is critical to us. We will collect and process your personal information solely to fulfil your order and for related legitimate business interests, such as marketing to previous customers within the legal requirements. Information is processed in accordance with the UK General Data Protection Regulation (UK GDPR) and applicable laws.

We do not sell or share your personal information with third parties for marketing purposes. Please refer to our privacy notice for further information on how we collect, store, and use your data.

Force Majeure

Flowers Beckton shall not be in breach of these Terms & Conditions, nor liable for any failure or delay in the performance of any obligations under these terms arising from or attributable to acts, events, omissions, or accidents beyond our reasonable control. This includes but is not limited to strikes, lockouts, fire, flood, natural disaster, pandemic, supply chain disruptions, or government intervention.

Governing Law and Jurisdiction

These Terms & Conditions and all contracts formed under them are governed and construed in accordance with the laws of England and Wales. Any disputes or claims arising from or relating to these terms, your use of our service, or your purchase of flowers from Flowers Beckton, shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If any provision of these Terms & Conditions is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.

General

Flowers Beckton reserves the right to update or modify these Terms & Conditions at any time. Please check this page each time you place an order to ensure you are familiar with the current version. Continued use of our website following any amendments constitutes acceptance of the updated Terms & Conditions.

Your statutory rights are not affected by these Terms & Conditions.

Contact Us

If you have questions or concerns regarding these Terms & Conditions, or wish to discuss your order for flower delivery across Beckton and surrounding areas, please contact us via the details provided on our website. We will do our best to resolve any issues promptly and to your satisfaction.